Getting Certified for NDIS

The new standards ensure a consistent approach to quality and safety of services on a national scale. All new NDIS service providers, and those existing registered service providers are required to comply with a national standard of quality and safety – The NDIS Practice Standards and Quality Indicators. The NDIS Practice Standards and Quality Indicators consist of a Core Module and several Supplementary Modules that apply according to the types of supports and services the NDIS provider registers to deliver.

The Core module covers:

The supplementary modules include:

Each module of the NDIS Practice Standards consists of a series of high level, participant focused, outcomes. Each outcome is associated to a number of quality indicators.

All providers seeking to become an NDIS registered provider (both new providers, and those seeking re-registration) will be required to undertake an audit against the applicable NDIS Practice Standards and Quality Indicators as part of the Commission’s registration requirements. Under the new NDIS Commission, there will be two ways to assess whether a provider meets the relevant NDIS Practice Standards and Quality Indicators:

This is for providers delivering lower risk or less complex services. When registering or re-registering for verification, NDIS providers supply documentation against the four outcomes within the Verification Module of the NDIS Practice Standards and Quality Indicators. Verification Audits are a desktop audit which can usually be done remotely.

This is for providers delivering higher risk, more complex services and supports. A certification audit is required to examine a provider’s governance and operational management processes and their ability to deliver safe and quality services.